Last Updated: March 9, 2025

Welcome to TopLoveDoll ("TLD","we," "us," or "our"). By accessing or using our website toplovedoll.com (the "Site"), you agree to comply with these Terms of Service.

1. Account Registration & Eligibility

• Age Requirement: You must be at least 18 years old to create an account or make purchases
  
• Accurate Information: Provide truthful details during registration, including your legal name, current address, valid email, and contact number. Incomplete or false information may result in account suspension
  
• Account Security: You are responsible for maintaining password confidentiality and all activities under your account. Report unauthorized access immediately to support@toplovedoll.com

2. Acceptable Use

You agree not to:

• Use the Site for illegal purposes (e.g., fraud, counterfeit sales).
• Infringe intellectual property rights (e.g., upload copyrighted images without authorization).
• Transmit viruses, malware, or disruptive code.
• Interfere with Site functionality (e.g., DDoS attacks, scraping data).

3. Product Listings & Content

• Prohibited Content: No spammy, violent, discriminatory, or defamatory material. Violations will result in content removal or account termination.

4. Orders & Payment

• Pricing: All prices are in USD. We reserve the right to correct pricing errors.
• Third-Party Fees: Payment gateways (e.g., PayPal, Stripe) may charge transaction fees. See our Refund Policy for details.
• Custom Orders: Once customized products enter production (after 24 hours), cancellations incur a 50% fee.

5. Shipping & Returns

• Shipping Responsibility: Provide accurate addresses and cooperate with customs clearance. Failure may lead to order abandonment or return fees.
• Return Liability: Refused deliveries or buyer-caused returns (e.g., wrong contact info) require payment of return shipping + 20% restocking fee.
• Quality Issues: Submit damage claims within 24 hours with timestamped photos/videos (showing packaging and defect).

6. Termination

We may suspend or terminate your account if you:

• Violate these Terms.
• Engage in illegal activities (e.g., selling counterfeit goods).
• Fail to resolve payment disputes (e.g., chargebacks).

Termination does not void pre-existing obligations (e.g., refunds for completed orders).

7. Limitation of Liability

• Service Availability: We do not guarantee uninterrupted access to the Site.
• Third-Party Services: We are not responsible for errors by payment gateways or shipping carriers.
• Damages: Our liability for claims related to the Site is limited to the amount you paid in the last 12 months.

8. Governing Law & Disputes

• Jurisdiction: Disputes are governed by the laws of Chinese mainland.
• Arbitration: Agree to resolve conflicts through binding arbitration, waiving class-action lawsuits.

9. Policy Updates

We may revise these Terms. Continued use after changes constitutes acceptance. Major updates will be notified via email or Site banners.

Contact Us
For questions, email us at support@toploveodll.com