Yes, AI helps us show you limitless beauty and inspiration — and we turn that exact vision into a real, touchable companion you can hold forever. If you have any questions about how closely a particular AI look can be replicated, just contact us — we’re happy to make your dream 100 % real.

Most of our product pictures are real photos. We will label out the products using AI-generated product pictures.

All images in our Dreamy Sex Dolls collection are professionally AI-generated — and we’re completely transparent about it. We use cutting-edge AI to showcase the incredible potential of each doll: one face can become a sweet schoolgirl, a glamorous evening goddess, a dark fantasy siren, or a forest elf, simply by changing the outfit, eye color, makeup, lighting, and hairstyle.

The best part? What you fall in love with on screen is exactly what you’ll get in real life. Our factory artists meticulously recreate the AI-generated makeup (eyeshadow, lip color, blush placement, eyeliner style), wig, and overall aesthetic with 95–98 % accuracy. Every doll is still hand-painted and assembled by experienced craftsmen using the same premium platinum silicone or TPE, so the finished doll in your hands looks almost identical to the dream you chose.

We have both:

• US & EU warehouse dolls → ship in 2–7 days (ready-made)

• Most premium/custom dolls → made-to-order in 10–25 days, shipped directly from our factory

Yes, 100%. Plain brown box, no brand name, no “sex doll” wording, no photos. The shipping label only shows “fashion mannequin” or “home decor”.

• Orders from US/EU warehouses → zero customs fees

• Direct factory orders to USA/EU → we pre-pay all duties & taxes, so you pay nothing extra at delivery. However if you need express shipping, there might be extra customs fees and import tax charges.

Medical-grade platinum silicone or premium TPE. All materials are body-safe, non-toxic, hypoallergenic, and certified under CE, RoHS, and FDA standards.

Yes! You can freely choose head, body, height, skin tone, eye color, wig, breast type (solid/hollow/gel), vagina type (fixed/removable), skeleton (standard/EVO yoga), pubic hair, standing feet, etc. Other quiries, please contact us at support@toplovedoll.com

Within 24 hours → free cancellation or full changes

After 24 hours but before production starts → 90% refund.

After production but before shipment → 50% refund.

After shipment → 50% refund but extra charge of recall the shipment.

For all cancelation, PayPal refund charge will be on you of course. If it's custom-made for you, then we would hold the right to deny the cancellation.

We recommend spot-cleaning only – never fully submerge or soak the entire doll, as this can damage the skeleton and TPE/silicone over time.For normal cleaning:

• Gently wipe the soiled area with a soft microfiber cloth or cotton pad dipped in warm water (mild soap optional).
• Do not scrub, rub hard, or use brushes.
• Pat dry immediately with a clean, dry towel to absorb all surface moisture.
• Once completely air-dried, lightly dust the entire body with baby powder (or the renewal powder we provide) to restore that soft, non-sticky, velvety feel.

For intimate areas:

• Remove the insert (if removable) and rinse it separately with warm water, then air-dry fully before re-inserting.
• For fixed inserts, gently flush with warm water using the douche tool, then dry thoroughly.

Keep her away from direct sunlight, extreme heat, and dark-colored fabrics to prevent staining. With this gentle care routine, your doll will stay beautiful and feel brand-new for many years.We include a full care kit and detailed guide with every order – feel free to reach out if you need extra tips!

Yes. All skeletons are made of stainless steel, weight-tested to 200+ kg load, and designed for daily adult use and any position.

Choose the “standing feet with bolts” option → she can stand unaided. Without bolts, she can stand with slight support for short periods. There's also hanging hooks and stand support accessories available in our store.

Never. Every doll is brand-new and sealed from the factory.

We own our factory and sell directly → no middlemen. Same or better quality as the most expensive brands, but at fair, transparent prices.

Nobody. Billing appears as a neutral company name. Customer service uses private ticket system. We never share or sell your data.

All items in our Clearance section are brand-new dolls that have simply been stored longer in our overseas warehouses, which generates additional warehousing costs.

Instead of passing those costs on to you, we choose to heavily discount these models and pass the savings directly to our customers.

Because they are already of floor prices, clearance dolls are final-sale with no returns or exchanges.

We provide detailed real photos, accurate specifications, and full measurements for every doll so you can shop with complete confidence.

If you have any questions before ordering, our team is always here to help ensure you choose the perfect companion.

Thank you for your understanding — this policy allows us to keep bringing you the highest-quality dolls at the best possible prices.

Please refer to our TLD Return & Refund Policies Page