Last Updated: [March 9th, 2025]

We ship globally to bring joy to your doorstep! Below are our shipping options, fees, and timelines.

1. Shipping Options & Fees

Standard Shipping (Free)

• Delivery Time: 10–20 business days (varies by destination).
• Cost: FREE for all orders.
• Coverage: Available worldwide, excluding remote areas (see Section 3).

Express Shipping (Tax Included)

• Delivery Time: 2–7 business days (depending on destination).
• Cost: 200 USD/doll
• BBW Express Shipping：500 USD/doll
  
  First Weight: $10.00 USD (covers the initial package weight).
  Additional Weight: $6.00 USD per extra kilogram. 

Example: A 3kg express package = 10(firstweight)+(6 × 2kg) = **$22.00 USD**.
If the gross weight of package exceeds 68kg, for air freight, it will be charged extra by the shipping carrier for a wooden packaging. 

2. Order Processing

• Processing Time: Orders are prepared for shipment within 1–3 business days (excluding weekends/holidays).
• Customized Products: Production for personalized items may add 3–5 business days to processing.

3. Remote Areas & Surcharges

• Remote Locations: Deliveries to islands, rural regions, or zones with limited carrier access may incur additional fees.
• Notification: If your address qualifies as remote, we will notify you via email with the surcharge amount before processing your order.

4. Duties & Taxes

• Buyer’s Responsibility: If you choose free shipping option, all customs duties, import taxes, or clearance fees are your responsibility.
• Non-Payment: Failure to pay these fees may result in order abandonment or return. Return shipping and restocking fees will apply (see Refund Policy).

5. Tracking & Support

• Tracking Number: Sent via email once your order ships.
• Delivery Issues: Report lost/damaged packages within 7 days of delivery to support@toplovedoll.com with clear photos/videos of the issue (unopened package, visible damage, and close-ups of defects). We will assist with carrier claims or reshipments as needed.
  
  

6. Shipping Liability

• Delays: Weather, customs, or carrier disruptions may extend delivery times. These are beyond our control.
• Address Errors: Ensure your shipping address is accurate. Corrections mid-transit may incur rerouting fees.

Questions?
Contact us at support@toplovedoll.com